Now I’ve been having trouble with my net , for the last week or so, it has been running slow, so today I phone company and got a very nice lady from India, who was being very helpful and doing test on the line when the power when out at my end, and as she need my computer running to finish the test to see what speed my net was doing, she said that she would make a note on my file, for when the power was back on and I was to phone ask who ever I got to do a line test.
When the power, come back on, I phone and got a young man of about twenty who was an Aussie, I told him what had happen and ask if he had the note from the lady on my file and he said yes, so I ask him if he would do the line test for me and he said No, that he want to do everything the lady had already done before. I said to him that nothing would have change as I had been out, and the computer had been sitting here not being use till I got home just now.
At this point in our chat, the young man decide it was time to get rude and he thought, he had every right to speak to me as if I was a two year old.
Now most of you know that I’m fifty something and to some that make me over the hill, but that don’t make me stupid and Yes I know I don’t know a lot about computer and Yes there is No doubt in my mind that this young man knew much more about computer then I did or ever would, but I do know when a Blue Cable is plug IN, I don’t need to be ask twenty time to make sure that it is, and I don’t need to be spoken to in a condescending tone, as if I’m stupid.
I ask the young man if he would speak to his Mother the way he was speaking to me and there was a little laugh, so I took that as a Yes, so I told him if he was my son about now he would be picking his butt up of the floor as I would never stand around and hear him talk to people the way he was talking to me.
Now I don’t know about anyone else but when I’m on the phone to anyone I write things down, like the name of who I’m talking to, and reference numbers, (it a habit I learnt at my first job working in country phone exchange many years ago), so it was not hard to ring and speak to a supervisor and tell them what when on, and no I don’t want the young man to lose his job.
I just what him to be told to grow up and to get some respect, because some day he too will be over the hill and I’m sure he will not like being treated the way he treated me, all he need to know is respect cost nothing, it Free, and it make people feel good and I’m sure if he try it, it would make him feel good too.
S.M. Mac Arthur ©